Last Updated: July 14th, 2024

 

1. Introduction

 

3xFaster ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, or services (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Services.

 

We regularly review and update this policy to reflect changes in our practices and applicable laws. We encourage you to review this policy periodically.

 

2. Information We Collect

 

We collect information that you provide directly to us, information we collect automatically when you use the Services, and information from third parties.

 

2.1 Information You Provide to Us

 

- Account Information: When you create an account, we collect your name, email address, and password.

- Profile Information: You may choose to provide additional information in your profile, such as a profile picture or job title.

- Payment Information: If you make a purchase, we collect payment card details, billing address, and other information necessary to process the transaction.

- Communications: We collect information you provide when you contact us for support or communicate with us in any way.

 

2.2 Information We Collect Automatically

 

- Usage Information: We collect information about your interactions with the Services, including the pages or content you view, your searches, and other actions on the Services.

- Device Information: We collect information about the device and software you use to access the Services, including IP address, web browser type, operating system version, and device identifiers.

- Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities. For more details, please see our Cookie Policy in Section 9.

 

3. How We Use Your Information

 

We use the information we collect for various purposes, including to:

 

- Provide, maintain, and improve our Services

- Process transactions and send related information

- Send you technical notices, updates, security alerts, and support messages

- Respond to your comments, questions, and requests

- Communicate with you about products, services, offers, and events

- Monitor and analyze trends, usage, and activities in connection with our Services

- Detect, investigate, and prevent fraudulent transactions and other illegal activities

- Personalize and improve the Services and provide content or features that match user profiles or interests

 

Examples of how we use your data for personalization include:

- Recommending tools based on your usage history

- Customizing the user interface based on your preferences

- Offering targeted promotions based on your interests

 

4. Legal Basis for Processing (GDPR)

 

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

 

- Consent: When you explicitly agree to the processing of your personal data for a specific purpose.

- Contract: When processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.

- Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

- Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.

 

5. Sharing of Information

 

We may share information about you as follows:

 

- With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. This may include:

  - Payment processors (who receive your payment information)

  - Cloud storage providers (who store our user database)

  - Analytics providers (who receive anonymized usage data)

 

We carefully vet all third-party service providers and ensure they have appropriate security measures in place to protect your data. We only share the minimum amount of data necessary for them to perform their services.

 

- In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process

- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of 3xFaster or others

- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company

- With your consent or at your direction

 

6. Data Retention

 

We will retain your information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Typically, we retain personal data for 5 years after your last interaction with our Services, unless a longer retention period is required by law.

 

7. Security

 

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. These measures include:

 

- Encryption of data in transit and at rest

- Regular security audits and penetration testing

- Access controls and authentication mechanisms

- Employee training on data protection and security best practices

 

However, no internet or electronic communications transmission is ever fully secure or error-free.

 

8. Your Rights and Choices

 

Depending on your location, you may have certain rights regarding your personal information:

 

8.1 GDPR Rights (for EU/EEA users)

 

- Right to access: You can request a copy of the personal data we hold about you.

- Right to rectification: You can ask us to correct inaccurate or incomplete data.

- Right to erasure: You can request that we delete your personal data.

- Right to restrict processing: You can ask us to restrict the processing of your personal data.

- Right to data portability: You can request a copy of your data in a machine-readable format.

- Right to object: You can object to our processing of your personal data.

- Right to withdraw consent: Where processing is based on consent, you can withdraw your consent at any time.

 

8.2 CCPA Rights (for California residents)

 

- Right to know: You can request information about the personal information we've collected about you and how we've used and shared it.

- Right to delete: You can request the deletion of personal information we've collected from you.

- Right to opt-out of sales: We do not sell personal information as defined by the CCPA.

- Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.

 

8.3 Account Information

 

You may update, correct, or delete your account information at any time by contacting us.

 

8.4 Cookies

 

You can manage your cookie preferences through our cookie consent tool or your browser settings. For more information, see our Cookie Policy in Section 9.

 

8.5 Promotional Communications

 

You may opt out of receiving promotional communications from us by following the instructions in those communications or by contacting us.

 

8.6 Data Subject Access Requests

 

To exercise any of the rights mentioned in sections 8.1 and 8.2, or to submit a data subject access request, please contact our Data Protection Officer at DPO@3xfaster.com

 

When submitting a request, please:

1. Clearly state which right(s) you wish to exercise

2. Provide sufficient information for us to verify your identity

 

We aim to respond to all legitimate requests within 30 days. Occasionally, it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

9. Cookie Policy

 

We use cookies and similar tracking technologies to collect information about your browsing activities. Here's a detailed breakdown of the cookies we use:

 

9.1 Essential Cookies

 

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

 

Examples:

- Session cookies

- Load balancing cookies

 

9.2 Analytical Cookies

 

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

 

Examples:

- Google Analytics cookies

- Hotjar cookies

 

9.3 Marketing Cookies

 

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

 

Examples:

- Facebook Pixel

- Google Advertising cookies

 

10. International Data Transfers

 

We may transfer your personal data to countries other than the one in which you live. To safeguard your personal data, we rely on:

 

- EU-US Privacy Shield (for transfers to the US)

- Standard Contractual Clauses approved by the European Commission

- Binding Corporate Rules for transfers within our group of companies

 

11. Children's Privacy

 

Our Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information from our files as soon as possible. If you believe we might have any information from or about a child under 16, please contact us.

 

We implement the following measures to verify the age of our users:

- Age gating during account creation

- Parental consent mechanisms for users under 16

 

12. Changes to this Privacy Policy

 

We may change this privacy policy from time to time. If we make changes, we will notify you by revising the "Last Updated" date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).

 

We commit to reviewing this policy at least annually to ensure it remains current with evolving data protection laws and our business practices. Any significant changes will be communicated clearly to our users.

 

We encourage you to review the privacy policy whenever you access the Services to stay informed about our information practices and the choices available to you.

 

13. Contact Us

 

If you have any questions about this privacy policy or our privacy practices, please contact us through email at: privacy@3xfaster.com.

 

Data Protection Officer: DPO@3xfaster.com.